Understand the reason for the call
Collect intent in open conversation, then apply your routing and availability rules.
Hindi and Hinglish reception
Answer customers in Hindi, Hinglish and English
Give callers a conversational first response, capture why they called and route the next action without forcing a rigid IVR menu.
Free to start. No credit card required.
Designed for
Clinics, property teams, local services, education businesses and multi-location operators.
Primary outcome
A receptionist that follows the caller's language instead of making the caller adapt.
Pilot principle
Measure completed business outcomes, not only calls placed or minutes used.
What the workflow handles
The parts that make the call useful
Each agent is configured around your approved data, actions and fallback rules.
Follow natural Hinglish
Handle sentences that mix Hindi and English without depending on a fixed list of language commands.
Take a useful message
Capture name, callback details, purpose and urgency when a person is unavailable.
Respect transfer settings
Transfer only when the agent and destination are configured to do so, otherwise arrange a callback.
A simple operating loop
From trigger to next action
- 01
Caller speaks
The agent detects intent and follows the language used in the conversation.
- 02
Rules applied
It answers, books, takes a message or offers the approved fallback.
- 03
Team updated
The outcome and caller details appear in your call workflow.
Common questions
Before you launch
Does it need keywords to switch languages?
No. The conversational model can respond to a language request and follow the caller's language when the agent supports it.
Can it transfer calls?
Yes, when call transfer is enabled and a valid destination is configured. Otherwise it should take a message or arrange a callback.
Can it work after business hours?
Yes. Configure after-hours behaviour, availability messages and escalation rules for your business.