An integration failure can leave a completed phone conversation with no reliable business record. This guide helps a BPO campaign owner and backend implementer map the failure boundary, preserve evidence and decide which recovery is safe.
This is a proposed intake and review method. Verify any product action and the owner-approved business rule before making a caller promise.
Trace the documented contract
HeyRik’s backend guide describes a results webhook for finished calls and a campaign completion event. Confirm the current event fields and delivery behavior in the live documentation and configured account before relying on them.
Do not infer that an HTTP success means the receiving team completed the callback. The receiving endpoint should validate the message, persist the event and expose later processing failures separately.
Worked outage: endpoint returns errors
Illustrative case: a controlled test endpoint rejects a results event. The implementer saves the response and event reference, confirms the business record was not created, then replays through the documented supported process after repair. Before replay, the receiving system checks whether that event is already stored.
If replay semantics are unknown, do not invent a retry schedule or send an uncontrolled duplicate. Keep the affected requests visible for manual reconciliation.
Exercise the recovery path
Test authentication rejection, a slow receiver, invalid payload, duplicate event and an endpoint that accepts the event but fails later. Record which system owns each recovery and how the BPO confirms that no customer request was lost.
A little more before you begin.
Can we call a webhook delivery a completed business action?
No. Delivery is one boundary. Verify that the receiver stored the event and the responsible team completed the agreed next step.
Start here
Discuss a supported calling workflow
Build a voice agent, upload your list or connect your leads, and run your first campaign on HeyRik — free to start, no credit card required.