Indian call centers looking at AI voice agents for 2027 usually choose between three kinds of vendor: self-serve platforms you configure yourself, managed services that run calling for you, and enterprise suites sold on contract. Each fits a different team.
Vendor facts below come from each vendor's own pages (checked October 29, 2026). HeyRik is our product; we have tried to describe every option fairly.
Three ways to buy
- Self-serve platforms (for example HeyRik, Sarvam, Ringg, Bolna): your team builds and tunes agents, with published or quoted per-minute pricing. Best when you have someone who owns scripts and quality.
- Managed services (for example SquadStack, which publishes a typical ₹2–5 per minute plus a setup fee): the vendor designs and runs the calling. Less control, less effort, usually a pilot of several weeks.
- Enterprise suites (for example Gnani.ai, Ozonetel, Exotel, Yellow.ai, Haptik): contract pricing, integration with existing contact-center tools, longer procurement. Best when AI has to fit an established telephony and CRM stack.
Telephony questions to ask
- Can the vendor rent Indian numbers, or must you bring Exotel, Plivo, Ozonetel, Vobiz, Twilio or your own SIP trunk?
- Are inbound and outbound both supported on Indian numbers?
- Is telephony inside the per-minute price, or billed separately?
- How many calls can run at the same time on your plan?
Run a fair pilot
- 1Pick one queue and one job, such as qualifying inbound enquiries or confirming appointments.
- 2Use the same call script, languages and test numbers on every vendor you compare.
- 3Have supervisors review complete transcripts, not just a dashboard score.
- 4Measure what reaches your CRM or callback team, not only whether the call connected.
- 5Agree a stop condition, such as wrong information given to a caller, before you start.
Where HeyRik fits
HeyRik suits teams that want to build calling agents themselves without code, in Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati and English, with a CRM, campaigns and transcripts in one place. Plans include phone numbers, active agents and simultaneous calls that scale with the plan; paid minutes are quoted to your volume. The Free plan includes 30 call minutes a month for testing.
A little more before you begin.
Will an AI voice agent replace my call center agents?
Most teams start by giving AI one repetitive job, such as first-level enquiries or reminders, and keep people for complex or sensitive calls. Decide the handover rules before going live.
What should an AI calling pilot cost?
It depends on minutes and vendor model. Ask for an all-in quote including telephony and GST, and keep the pilot small enough that supervisors can review every call.
Start here
Start a free HeyRik pilot
Build a voice agent, upload your list or connect your leads, and run your first campaign on HeyRik — free to start, no credit card required.