Inbound and outbound routes
Map SIP destinations to the right HeyRik agent and configure authorised outbound identities.
Bring your telephony
Connect AI agents to your SIP trunk
Keep your provider and calling routes while HeyRik handles the real-time conversation, agent logic and call outcomes.
Free to start. No credit card required.
Designed for
Teams with existing SIP providers, phone numbers, PBX routing or enterprise telephony requirements.
Primary outcome
A clean separation between carrier connectivity and the AI conversation layer.
Pilot principle
Measure completed business outcomes, not only calls placed or minutes used.
What the workflow handles
The parts that make the call useful
Each agent is configured around your approved data, actions and fallback rules.
Real-time media
Stream call audio through the voice pipeline with interruption handling and per-call isolation.
Carrier flexibility
Use a compatible SIP provider instead of rebuilding your telephony around one bundled carrier.
Operational visibility
Track call identifiers, status, recordings and transcripts through one application workflow.
A simple operating loop
From trigger to next action
- 01
Route configured
Exchange SIP endpoint, authentication, codec and number-mapping details.
- 02
Call connected
Media is assigned to an isolated agent session for the call.
- 03
Outcome saved
HeyRik records the configured call result and post-call data.
Common questions
Before you launch
Can I keep my existing phone numbers?
Often yes, when your provider can route those numbers to the configured SIP destination.
Which codecs are supported?
Codec support depends on the deployed telephony configuration. Confirm the exact list during integration testing.
Can SIP capacity scale?
Yes, but carrier limits, media capacity and application workers must all be sized and monitored together.