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Build agents

Connect your tools

Let the agent take a specific action through a working integration, with clear inputs and an honest failure response.

4 minute read Dashboard guide
01

Define the action first

Open Integrations in the agent builder. Connect a tool only when it is needed to complete the job.

01

Purpose

For example: look up availability, write a confirmed row to a sheet, or retrieve an order through a custom API.

02

Inputs

List the required details and have the agent collect and confirm them before invoking the action.

03

Connection

Select the appropriate connected service or custom action and save it on the intended agent.

02

Explain when to use it

Pair the connection with instructions in Assistant Details.

01

Trigger

Specify when the action is appropriate, what permission is needed, and which values to send.

02

Success

Only say an action succeeded when the tool’s returned result confirms it.

03

Failure

For an error, missing result, or timeout, explain the limitation and offer the configured fallback.

03

Verify the complete action

Test with controlled data before live traffic.

01

Happy path

Compare the confirmed caller details with the tool arguments, returned result, and final spoken response.

02

Failure path

Try missing details and an unavailable result. Check that the agent does not invent a booking or completed action.

03

Review

Inspect the call’s tool record where available and confirm the result in the connected service.