Language
Match the configured language to your callers. Test every language the agent is expected to use.
Build agents
Choose a voice
Choose a voice that is clear in the caller’s language, then test it with the words your agent will actually say.
01
Select and preview
Open the agent’s Assistant Details and review its voice and language settings.
Voice
Preview available voices and choose for clarity, pace, and suitability for the job.
Save
Save the selected voice on this agent. A preview alone does not verify the saved agent’s behavior.
02
Use a custom voice when needed
A standard voice is a useful starting point. Create a clone only when the job needs a specific voice.
Source
Use a voice you have permission to use. Record clean speech without music, other speakers, or background noise.
Assign
Complete the voice-creation flow, select the resulting voice on the agent, and save.
03
Listen to a real conversation
Use a Web call for a quick check and a Phone call to hear the telephone experience.
Pronunciation
Try business names, Indian place names, dates, amounts, and phone numbers.
Turn taking
Interrupt, pause, and correct an answer. Check whether the agent listens and resumes naturally.
Clarity
Confirm that the greeting, questions, and final summary remain easy to understand.