# Choose a voice

> Choose a voice that is clear in the caller’s language, then test it with the words your agent will actually say.

Source: https://www.heyrik.com/docs/guides/choose-voice

Choose a voice that is clear in the caller’s language, then test it with the words your agent will actually say.

4 minute read Dashboard guide

## Select and preview

Open the agent’s Assistant Details and review its voice and language settings.

01

### Language

Match the configured language to your callers. Test every language the agent is expected to use.

02

### Voice

Preview available voices and choose for clarity, pace, and suitability for the job.

03

### Save

Save the selected voice on this agent. A preview alone does not verify the saved agent’s behavior.

## Use a custom voice when needed

A standard voice is a useful starting point. Create a clone only when the job needs a specific voice.

01

### Source

Use a voice you have permission to use. Record clean speech without music, other speakers, or background noise.

02

### Assign

Complete the voice-creation flow, select the resulting voice on the agent, and save.

## Listen to a real conversation

Use a Web call for a quick check and a Phone call to hear the telephone experience.

01

### Pronunciation

Try business names, Indian place names, dates, amounts, and phone numbers.

02

### Turn taking

Interrupt, pause, and correct an answer. Check whether the agent listens and resumes naturally.

03

### Clarity

Confirm that the greeting, questions, and final summary remain easy to understand.